Frequently Asked Questions
What is the delivery time for my order?
Our products are shipped directly from our logistics partners, allowing us to offer competitive pricing.
The average delivery time is 4 to 12 business days (Monday to Friday, excluding public holidays).
Please note that due to our Clearance Sale, delivery may take slightly longer than usual during peak demand.
What should I do if I haven’t received my order yet?
During periods of high demand, delivery may take a little longer than expected.
If the stated delivery timeframe has passed, please contact us at support@monroe-hayes.com with your full name and order number so we can check your tracking status.
How do I exchange or return an item?
Please email support@monroe-hayes.com with:
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your full name
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your order number (e.g., #0000)
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the reason for the return
We will provide the return address and confirm the next steps. You may then send the package back using the carrier of your choice.
What are the return costs?
Return shipping costs are the responsibility of the customer.
The exact amount depends on the carrier you choose. Please consult the carrier’s website for current rates.
What are the return conditions?
You have 14 days from the date you receive your order to request a return. A return will be accepted if:
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the 14-day return period has not been exceeded;
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the item is returned in its original packaging with all tags attached;
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the item has not been worn, used, or damaged.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, and American Express.
Available payment options are displayed at checkout. All transactions are processed through secure systems.
I didn’t receive my confirmation email — what should I do?
Please send us your full name and the email address used to place the order at support@monroe-hayes.com.
We will check your order status and resend the confirmation if necessary.
Can I cancel my order?
Orders can be cancelled within 15 minutes of being placed, provided that processing has not yet started.
Please email support@monroe-hayes.com with your name, order number (e.g., #0000), and the reason for cancellation.
After this window, cancellation is no longer possible. However, you may still use your 14-day return right once your order has been delivered.